At Aqua Splash, your satisfaction is our top priority. We offer a return policy to ensure a comfortable shopping experience.
1. Time Frame: Products can be returned within 7 days of purchase.
2. Condition of Return: Products must be returned in the same condition as they were received. This means the product must be undamaged, with original packaging, labels, and tags intact.
3. Process for Returns: To initiate a return, please contact our customer service team. Provide your order number, details of the product, and the reason for return.
4. Return Approval: All returns are subject to approval. After reviewing your return request, we will inform you about the approval status.
5. Shipping Cost for Returns: Customers are responsible for the shipping costs of returned items unless the return is due to a mistake on our part (e.g., wrong item sent).
Refund Policy
While we strive to ensure the highest quality in our products, we understand that there may be exceptional cases where a refund is necessary.
1. Eligibility for Refunds: Refunds are not routinely offered. They are available only under specific circumstances and are subject to our discretion.
2. Refund Approval: If you believe your situation warrants a refund, please contact our customer service team with a detailed explanation. All refund requests are reviewed on a case-by-case basis.
3. Refund Process: Upon approval, refunds will be processed through the original method of payment within a certain number of days.
4. Non-Refundable Items: Please note that certain items may be excluded from our refund policy. We will clearly mention these exceptions on our product pages.
Contact Information
For any queries regarding returns and refunds, please contact our customer support at sales@aquasplash.ae